PANAMA CITY, Fla. — Laundry equipment manufacturer JENSEN USA reports that its first service van left the factory here on a service call at the end of April.
The company says the service van fulfills its latest commitment to elevate service by introducing a stronger regional presence within key parts of North America.
“The goal is to bring us even closer to our customers,” explains Tony Biela, the president of JENSEN USA. “We have launched a new spare parts website and phone app, making spare parts easier to purchase. We stock over 4,700 spare parts locally, for the shortest possible delivery times.
“And now, we have several new regional service engineers along with a new fleet of service vehicles. At JENSEN USA, service excellence is as much a part of our commitment to customers as our equipment performance.”
Emblazoned on each van is the phrase, “Equipment performance meets service excellence.” JENSEN says its solutions have a reputation for the highest performance in the market, and with the latest improvements to service excellence, JENSEN says it can help customers maximize the performance and uptime of their JENSEN solutions.
Greater accessibility is becoming more and more important to customers, and Tommy Kallgren, the VP of spares and service, explains, “Having a regional service technician allows us to respond more quickly to customer needs—plus, it gives our customers more flexibility when scheduling regular maintenance packages.
“In some regions, it is possible to schedule shorter yet more frequent preventative maintenance visits.”
The van’s inaugural trip was to Central Florida after which it will continue to drive around the Southeast region making service calls.
By the end of the year, JENSEN plans to operate at least five such regional service vans, with more plans for future expansion in 2025.
Each van will specialize in the customers of a specific region.
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